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Your satisfaction with our products and service is extremely important to us. In order to return an item, please email firstname.lastname@example.org or call us at 877.687.4270 or 413-567-1900 and request a return authorization.
All returns must be authorized by Music Studio Direct within 30 days of your order being received. We will replace or repair any product that is deemed defective. After 30 days, the manufacturer's warranty process must be followed. Returned Items must be in the original unmarked packaging with manuals, original documents and registration card intact. Unopened products may be returned within 30 days of purchase by prior arrangement. This does not include sample and loop CDs which cannot be returned. However, we will exchange unopened and sealed sample and loop CDs for ones of equal value if sample manufacturers permit the exchange.
Opened software cannot be returned in most cases. Exchanges may be allowed if system compatibility issues arise. A restocking fee will apply for opened items, or for returned items that are not in re-sellable condition. Special order items may not be returned. Finally, please note that shipping charges are not refundable.
B-Stock / Open Box
All B-Stock / Open Box products offered by Music Studio Direct are guaranteed tested and in full working condition. If any B-Stock product is proven without a reasonable doubt to be defective, the customer will be refunded in full, or the product will be exchanged for another of the same B-stock product if available. If you have any questions regarding B-Stock / Open Box products offered by Music Studio Direct, please call us toll-free at 1-877-687-4270.
Please write your RMA number on the outside of the package and mail your shipment to:
Music Studio Direct
119 Belleclaire Avenue
Longmeadow, MA 01106
Thanks again for visiting Music Studio Direct!