frequently asked questions

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Why should you choose Music Studio Direct?

More significant than the low prices you will find at Music Studio Direct is our focus on helping you choose the right music software and hardware. We are musicians who enjoy creating music ourselves and we want to help people create their music. Call TOLL FREE at 877-687-4270 — we can answer music software & hardware questions or any questions regarding sample, sound effect and loop CDs.

Placing an Order from outside the U.S.?

Music Studio Direct ships music software and sample CDs to almost any location in the world! We offer quick and reliable shipping almost anywhere overseas via DHL International service or Global Priority Mail. Call us at our International Phone Number 1-617-782-1452 from outside the United States for more information about shipping quotes and delivery times.

Music Hardware Policy

We are pleased to send music software as well as sample & loop libraries worldwide. However, we only send music hardware to the United States and Canada.Feel free to contact us at 1-617-782-1452 for more information.

Is Music Studio Direct reputable?

MTLC Music/ House of Samples are proud members of the Better Business Bureau, and authorized to display their Online Reliability logo. To learn more about our positive record with the Better Business Bureau, just click their logo at the bottom of this page. We are National Association of Music Merchants (NAMM) members and authorized dealers of all products listed on our website.

What about customer service?

The Right Products at the Right Price - We do not carry every new product that comes out, we carefully select only the products that we feel possess the necessary combination of both quality and value. From cutting edge recording software to learning piano, you can be sure that every product we carry is capable of helping you with your music. We also handle special orders for products not listed on our site.

Custom Configurations

Not every musician is building the same project studio. Whether you're working with a budget, limited on space, or have a specific need — we'll help you find the best products to meet your goals and compliment your existing gear.

Technical Support

While we can't guarantee to know all the answers, in most cases we will be able to provide the necessary technical support for the products we carry, including installation, integration, compatibility, and general usage. In case we don't have the answers you need, we'll point you in the right direction to find the information you're looking for via the quickest way possible.

Free Advice, and Answers

Sometimes you simply don't have enough information to ask the right question. With music technology evolving so quickly, it's difficult to stay on top of the field and even trickier when you're just starting out. That's why in addition to our music technology tutorials, profiles, and overviews, we're happy to answer questions and help unravel the mysteries of the music technology world.

Knowledgeable Staff

Our staff comes from various backgrounds within the music education and technology industries. This gives us the kind of insight that your average salesman just doesn't have. That's why we're able to sell the right products that you need, but also offer information for achieving your musical goals.

What is our privacy policy?

We appreciate your business and take online security and privacy very seriously. Our ordering system uses Secure Socket Layer (SSL) Encryption to keep your information safe. Music Studio Direct will not sell or distribute your email address or information with any third party company, and your information will never be for sale. If you have any questions about our privacy policy, please call us toll-free at 877-687-4270 or from outside the United States at 1-617-782-1452.

MSD TOlL FREE877.687.4270
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